Vonage DigitalVoice Service

Vonage DigitalVoice Service Features

Additional Vonage DigitalVoice Service Information

The Vonage DigitalVoice Service package contains everything you need to quickly and easily install a phone line in your home. In a matter of minutes, your Vonage DigitalVoice phone can be up and running, and you can be making and receiving calls over your broadband connection to and from your friends, business associates, and faraway relatives. It's easy: just plug the included phone adapter into your high-speed Internet connection and plug your telephone into the adapter.

Enjoy the conveniences of a standard telephone service with none of the hassles. With Vonage DigitalVoice, you can talk all you want to anywhere in the country for one flat monthly subscription fee. Plus, you can make international calls at a low per-minute rate. Another bonus is that a U.S. call to Canada is treated like a domestic long distance call rather than an international one. Vonage also supports short-form emergency 911 services, where available.

Unlike other Internet telephone service providers, Vonage does not require access numbers, account numbers, or PINs to make a simple phone call. Instead, you just dial your party's phone number on an ordinary telephone keypad. Also, if you purchase DigitalVoice from Amazon.com, the box includes a special URL that lets you register for service without a setup fee, plus you get two months of free calling. Switching your current local phone service to Vonage is a snap. You can even choose any area code you want, subject to availability.

Terms and Conditions
Buying this item signifies agreement to sign up for service with Vonage and to pay a monthly subscription fee after the initial promotional period has ended. For details about how the service works and for complete terms and conditions, visit www.vonage.com. For technical assistance, call 1-866-293-5676.

What Customers Say About Vonage DigitalVoice Service:

I requested them to call back. I waited and finally couldnt use it any more. So I disconnected the service and they slapped me with a 40 dollar fee and 80 dollar equipment fee for a refurbished modem.I called them and rep didnt have any answers and I asked for the supervisor and apparently they are in a meeting on saturday morning. I bought vonage service from them directly.It came after 7 days and got the service connected. Have to see what the supervisor says. Had lot of static and basically the call quality was lousy. The service was really bad. I thought it could be some bad bandwidth problems.

on section 8.6 on page 18 of a 100 page terms of service. Vonage told me that in the terms of service, cancellation fees are plainly outlined. Technically my fault, ethically Vonage has some work to do.I hate to bring this up but the only time you can get a native english speaking person on the phone is when you want to cancel service, the rest of the time you speak with someone you can barely hear or understand.Overall, great concept, poor example. Unfortunately what you are told by customer service and what the 100 pages of terms of service tell you are different, and if you arent careful, it'll cost you an extra $100.The whole time I had this service I experienced: - Dropped calls - Feedback on the line - Clicks and taps on the line - Repeated outagesI am really disappointed in the service, but it was cheap to use until I cancelled and the customer service rep told me it would be almost $100 to cancel. When I signed up, I was told it was month to month with no cancellation fees.

Criminal. of course not. Their customer service is the rudest bunch of human beings on this planet. Spell it--CRIMINAL.I've sent everything back. This was the worst learning experience about a poorly run company I have ever had. Look at the number of 1 ratings and beware.

This is criminal. After you finally drill down to Canceling your account on the phone, they ask questions why and then put you on hold for an hour when you say they can't talk you out of it. This is a truly criminal company with mean-spirited approaches to sucking away your money. Can you cancel on their website. When the dust clears and the fees are evaluated, you don't even save that much anyway, and it does drop and hopefully, the world will come around and stop supporting such poorly run companies as Vonage. I had the same experience where they started billing me for service weeks before their equipment even arrived.

Vonage also does not explain how you have to contact your previous phone company and explain the situation of phone transferring.

Read the Better Business Bureau reports. We switched to Vonage to save money and it was the worst quality, customer service ever. Just sorry I didn't check into the service more. If these reviews don't convince you that will. All our calls would be dropped after 5 minutes and the second time I called to have it "fixed" they managed to do something that cause us to not be able to receive incoming calls for over 2 weeks. No refunds were offered and I am having to PAY THEM to cancel my service.

WELL I HAVE A NUMBER FOR THAT DEPARTMENT 1-888-288-7435. ANYONE TRYING TO CANCEL KNOWS THAT THAT ACCOUNT MANAGEMENT DEPT ARRANGES CANCELLATIONS BUT YOU HAVE TO GO TO CUSTOMER SERVICE TO GET TO THEM. THIS WILL NOT GET YOUR MONEY BACK, BUT IT WILL SAVE ABOUT 15 MINUTES OFF YOUR WAIT TIME. DO NOT DO IT. CUSTOMER SERVICE IS TRAINED HOW TO STEAL YOUR MONEY WITH A SMILE.